Please note that all SALES ARE FINAL. Return/ Refund/Exchange policy only applies to certain orders at the discretion of Jprivlege Store and Owner.
All Jprivlege purchases have a 30-day return policy.
All Tags and/or labels must be still affixed to the original garment.
The product must be unused, unworn, and not damaged.
ALL CUSTOM ITEMS ARE FINAL SALE. NO RETURNS. NO REFUNDS, NO EXCHANGES.
Please note that there will be no prepaid return label in the box.
Use our Contact Form on the webpage to submit an inquiry for a return. If approved, a pre-paid shipping label will be provided to you for printing, and affixing to the return package. Please include your order number and email address, you will then be asked to select the item(s) you want to return.
Note: Please note that you will need to show a proof of purchase to be able to return your item(s) at a Jprivlege store.
The Refund time frame depends on the following factors:
Carrier, processing time at the warehouse and your payment method
Once we receive and process your return in our shop, it will take up to 5 days for the refunded amount to be available back to your original payment method. You can generally expect to receive your refund within 7-12 days after you hand your parcel to the carrier or a drop-off location.
Note: Please allow an extra 3 days during sales and high season periods (e.g.: Black Friday, Cyber Monday, Christmas and New Year).
We currently offer exchange service at our JPrivlege shop only.
The product must be unused, not damaged and include all original labels. Please don’t forget to bring the proof of purchase when exchanging your item(s) at our shop.